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Account & Data Deletion

Transparency and control over your personal data at MillWheel Private Limited.

1. How to Request Account Deletion

You can request the complete deletion of your MillWheel customer account and associated personal data at any time through either of the following methods:

Option A: In-App Deletion (Recommended)

  1. Open the MillWheel Customer App on your Android device.
  2. Tap on your Profile / Settings icon in the navigation bar.
  3. Scroll down and select Account Security & Privacy.
  4. Tap Delete Account & Personal Data and confirm your mobile number via OTP.

Option B: Web & Email Deletion Request

Send an email from your registered email address or with your registered mobile number to our data privacy officer at:

Request Deletion via Email ([email protected])

Please include your registered phone number (+91) and full name so our support team can verify your identity before processing.

2. Categories of Data Deleted

Upon processing your deletion request, the following data is permanently purged from our active systems:

  • Personal Identifiers: Name, phone number, email address, profile photo, and security tokens.
  • Saved Delivery Addresses: GPS coordinates, street addresses, landmarks, and area designations.
  • Device & Session Tokens: Push notification tokens (FCM), device identifiers, and active JWT refresh tokens.
  • Communication Logs: Customer support tickets, feedback, and in-app notifications.

3. Data Retained for Legal Compliance

In strict accordance with applicable Indian laws (including the Information Technology Act, Goods and Services Tax regulations, and financial accounting rules), certain transactional records cannot be immediately erased:

  • Financial & Billing Records: Invoices, payment IDs, and tax ledger records must be retained for up to 7 years to comply with statutory taxation and auditing audits.
  • Fraud & Dispute Records: Anonymized transaction hashes may be preserved solely for fraud detection, chargeback disputes, or law enforcement requests.

4. Timeframe & Processing

All eligible personal and account records are permanently purged from production databases within 30 days of request submission and verification. Backup snapshots rotate and purge according to our standard 90-day retention cycle.

If you have any questions regarding your data safety rights, please contact our Data Protection Officer at [email protected].